PRIVACY POLICY
Last Updated: 18 August 2026
At FollowMe, we respect your privacy and are committed to protecting the
information collected or processed when you use FollowMe (the "App",
"Service", "we", "us", or "our").
This Privacy Policy explains what information we may collect, how we use it,
when we may share it with third parties, and the choices and rights available
to you.
By using the App, you acknowledge that you have read and understood this
Privacy Policy.
1. SCOPE OF THIS POLICY
This Privacy Policy applies to your use of FollowMe on Android and iOS and to
related services, including:
- Purchasing social media-related services.
- Using the App as a guest.
- Creating or linking an account using a phone number.
- Phone number verification using a one-time password (OTP).
- Using the in-app wallet, coins, or credits.
- Making payments.
- Tracking orders.
- Receiving notifications.
- Using the in-app support system.
- Using referral programs, coupons, promotions, and rewards.
2. INFORMATION WE COLLECT
We may collect the following categories of information depending on how you
use the App.
2.1 Account Information
Registration is optional, and most features are available to guest users.
If you create or link an account, we may collect:
- Phone number.
- Phone verification status.
- Preferred language.
- Internal account identifier.
- Referral code.
- Account creation date.
- Account status.
Authentication is based on phone number and OTP. We do not require a
traditional account password.
2.2 Device and Technical Information
We may collect technical information necessary to operate, secure, and improve
the App, including:
- A randomly generated app installation identifier.
- Operating system, such as Android or iOS.
- App version.
- General device information.
- Push notification token.
- IP address.
- Date and time of App usage.
- Technical logs related to errors and network requests.
We use an app-specific installation identifier to manage guest sessions. We do
not rely on a device IMEI or serial number as a user account identifier.
2.3 Order Information
When you purchase a service, we may collect:
- Selected service.
- Related social media platform.
- Requested quantity.
- Link, username, profile identifier, or other public identifier you provide
for order fulfillment.
- Order value.
- Number of coins or credits used.
- Date and time of the order.
- Order status.
- Internal order identifier.
- External provider order identifier where applicable.
- Technical information related to order fulfillment.
You should not provide social media account passwords through the App. We do
not require your Instagram, TikTok, Facebook, X, Snapchat, YouTube, or other
social media account passwords to fulfill standard services.
3. WALLET AND IN-APP COINS
The App provides a wallet containing virtual coins that can be used within the
App.
We may retain information including:
- Wallet balance.
- Coin purchases.
- Coin deductions.
- Amounts spent on orders.
- Rewards.
- Manual compensation.
- Coupon benefits.
- Referral rewards.
- Refunds, where applicable.
- Date and time of each wallet transaction.
We maintain transaction records to manage balances, prevent fraud, investigate
disputes, provide customer support, and maintain internal financial records.
Coins are a prepaid credit for use inside the App only. They have no cash
value, cannot be transferred between accounts, and cannot be exchanged back
into money. Coins remaining when an account is deleted are forfeited.
4. PAYMENT INFORMATION
Coins may be purchased through third-party payment services, including:
- Google Play.
- Apple App Store.
- Other payment gateways that may be added in the future.
We do not store your full payment card number or CVV. Payments are processed
by the relevant third-party payment provider.
We may receive and retain information related to a transaction, including:
- Transaction or purchase identifier.
- Payment status.
- Transaction amount.
- Currency.
- Transaction date and time.
- Purchased product or coin package.
- Technical information necessary to verify the purchase.
Payment processing is also subject to the privacy policies and terms of the
relevant payment provider.
5. PHONE VERIFICATION AND OTP
If you choose to link your account to a phone number, we use a one-time
password (OTP) to verify ownership of that number.
Verification may be performed through:
- WhatsApp.
- SMS.
- Another verification provider that we may use in the future.
For this purpose, your phone number and information necessary to deliver the
verification message may be shared with the relevant messaging or
communication provider.
OTP codes are used only for account verification and security-related
purposes.
We limit the number of OTP requests and verification attempts to protect
accounts and prevent abuse.
6. HOW WE USE INFORMATION
We may use collected information to:
- Create and manage user accounts.
- Allow guest use of the App.
- Verify phone numbers.
- Process and fulfill orders.
- Submit orders to SMM service providers.
- Calculate prices.
- Manage wallet balances and in-app coins.
- Verify payments.
- Detect duplicate or invalid transactions.
- Prevent duplicate orders.
- Manage coupons and promotions.
- Operate referral programs.
- Send service-related notifications.
- Respond to support requests.
- Improve App performance.
- Detect technical issues.
- Prevent fraud and abuse.
- Protect the App and its users.
- Generate internal operational and financial reports.
- Comply with applicable legal or regulatory obligations.
7. SHARING INFORMATION WITH SMM SERVICE PROVIDERS
To fulfill an order, we send certain information to an SMM service provider
that processes the service on our behalf.
This information may include:
- Service type.
- Requested quantity.
- Link.
- Username or public account identifier you submitted.
- Technical order identifier.
We share only the minimum information necessary to fulfill the requested
service.
SMM providers do not need your phone number, wallet balance, or payment
information, and we do not provide such information to them.
8. SHARING INFORMATION WITH OTHER THIRD PARTIES
We may share certain information with the following categories of service
providers where necessary:
Payment Providers
To process and verify payments and prevent fraud.
Verification and Messaging Providers
To send OTP messages through WhatsApp, SMS, or other supported channels.
Push Notification Providers
To deliver notifications regarding order status, wallet activity, support
messages, and other service-related events.
Hosting and Infrastructure Providers
To host databases, backend services, files, and related infrastructure.
SMM Service Providers
To fulfill services purchased by users.
Analytics and Error Monitoring Providers
If used, these providers may process technical information relating to App
usage and application errors.
Legal and Regulatory Authorities
We may disclose information if required by applicable law, court order,
lawful government request, or where disclosure is reasonably necessary to
protect our rights, users, systems, or prevent fraud or unlawful activity.
9. NOTIFICATIONS
The App may send notifications relating to:
- Order completion.
- Order status changes.
- Wallet balance updates.
- Support replies.
- Referral rewards.
- Account-related information.
We may also send promotional notifications about offers or new services where
permitted.
You can manage push notification permissions through your device settings and
through any notification preferences provided within the App.
10. COUPONS, REFERRALS, AND REWARDS
If you use referral programs, coupons, or promotional rewards, we may retain
information including:
- Referral codes.
- Referring user.
- Referred user.
- Reward qualification status.
- Reward amount.
- Coupon usage.
- Date of reward or promotion use.
We may use technical and account-related information to prevent abuse,
duplicate accounts, or fraudulent use of rewards and promotional programs.
11. CUSTOMER SUPPORT
If you contact us through the in-app support system, we may collect:
- Message content.
- Information about an order related to your request.
- Attachments that you choose to provide.
- Date and time of the support conversation.
- Account information necessary to investigate and resolve the issue.
We use this information to respond to you, resolve issues, and improve our
services.
12. INFORMATION WE DO NOT REQUEST
We do not request:
- Social media account passwords.
- Payment card CVV codes.
- Online banking passwords.
- Verification codes belonging to unrelated services.
- Full access credentials for your social media accounts unless a future
feature specifically requires such access and the requirement is clearly
disclosed to you.
If anyone claiming to represent FollowMe asks you to send your social media
password, banking password, or complete payment card information, do not
provide it and contact us through our official support channels.
13. DATA RETENTION
We retain information only for as long as reasonably necessary for the
purposes for which it was collected, including:
- Operating user accounts.
- Fulfilling orders.
- Maintaining transaction records.
- Providing support.
- Preventing fraud.
- Resolving disputes.
- Complying with applicable legal, accounting, and regulatory requirements.
Certain order, wallet, and payment records are retained after account deletion
where required for legal, accounting, security, fraud prevention, or
dispute-resolution purposes. Such records are retained in a form that no
longer identifies you.
14. ACCOUNT AND DATA DELETION
You may delete your account and related personal information at any time:
In the App: Profile -> Delete account
On the web: https://pixelat.tech/account/delete
or by contacting us at: support@pixelat.tech
When you delete your account we remove your phone number, name, device
records, push notification tokens, notifications, and support conversations.
Certain information is retained where necessary for:
- Legal obligations.
- Financial records.
- Fraud prevention.
- Dispute resolution.
- Protection of users or company rights.
- Evidence of previous transactions.
Order and wallet records are kept in anonymised form, no longer linked to your
name or phone number, because we are required to keep accurate financial
records.
Any coins remaining in your wallet are forfeited when your account is deleted.
If you use the App only as a guest, you may also request deletion of
information associated with your guest account where the relevant account can
reasonably be identified.
15. YOUR PRIVACY RIGHTS
Depending on your country of residence and applicable law, you may have
certain rights regarding your personal information, including the right to:
- Know what personal information we hold about you.
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Object to certain processing activities.
- Request restriction of processing in certain circumstances.
- Withdraw consent where processing is based on consent.
- Submit a complaint to an applicable data protection authority.
Privacy requests may be submitted to: privacy@pixelat.tech
We may need to verify your identity before processing certain requests in
order to protect your information.
16. INTERNATIONAL DATA TRANSFERS
Because the App may serve users in multiple countries and may rely on service
providers located in different jurisdictions, certain information may be
processed outside the country in which you reside.
Where required, we take reasonable steps to ensure appropriate safeguards are
in place for international transfers of personal information.
17. INFORMATION SECURITY
We use reasonable technical and organizational measures designed to protect
information, which include:
- HTTPS encryption for network communications.
- Restricted system access.
- Encryption of provider API keys and credentials at rest.
- Role-based administrative permissions.
- Logging of sensitive administrative actions.
- Secure wallet transaction processing with an append-only ledger.
- Duplicate payment protection.
- OTP request and verification limits.
- Monitoring for suspicious activity.
- Regular backups.
However, no method of electronic transmission or storage can be guaranteed to
be completely secure.
18. CHILDREN
The Service is not intended for children below the minimum legal age required
to use such services in their country.
We do not knowingly collect personal information from children in violation of
applicable law.
If we become aware that personal information has been collected from a child
in a manner that is not permitted, we will take reasonable steps to delete it.
19. THIRD-PARTY SERVICES AND LINKS
The App may interact with services operated by third parties, including social
media platforms and payment providers.
We do not control the privacy practices of those third parties. Your use of
their services is subject to their own terms and privacy policies.
20. NO AFFILIATION WITH SOCIAL MEDIA PLATFORMS
FollowMe is an independent service.
Providing services related to a social media platform does not mean that we
are affiliated with, endorsed by, sponsored by, or owned by Instagram, Meta,
TikTok, X, Snapchat, YouTube, Facebook, or any other third-party platform.
All third-party names, trademarks, and logos belong to their respective
owners.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time due to:
- New features.
- New service providers.
- Changes in payment methods.
- Legal or regulatory requirements.
- Improvements to privacy and security practices.
When changes are made, we will update the "Last Updated" date at the top of
this Privacy Policy.
If a change is material, we may provide notice through the App or through
another appropriate communication method.
22. PERMISSIONS AND CONSENT
Where required by law or by your operating system, we will request permission
before accessing particular device features or information.
You may manage many App permissions through your device settings.
Disabling certain permissions may prevent some App features from functioning
correctly.
23. CONTACT US
If you have any questions, requests, or concerns regarding this Privacy Policy
or your personal information, please contact us:
App Name: FollowMe
Privacy Email: privacy@pixelat.tech
Support Email: support@pixelat.tech
Website: https://pixelat.tech
By using FollowMe, you acknowledge that you have read and understood this
Privacy Policy and how we handle information as described above.